Terms of Use

Last updated: 07/08/2026

These Terms of Use govern access to and use of the RankStandings platform, including the admin dashboard, leaderboards, integrations, webhooks, imports, exports, reports, display modes and related features.

1. Acceptance

By creating an account, accessing or using the platform, the contracting company and its users agree to these Terms, to the Privacy Policy and to the commercial rules applicable to the plan purchased.

2. Permitted use

The platform is to be used for sales tracking, sales leaderboards, targets, gamification, reporting, authorised integrations and day-to-day team management. The customer company is responsible for the data it enters, imports or sends through integrations.

3. Customer company responsibilities

• ensure it holds the right and the legal basis to send data to the platform;
• keep users, permissions, passwords and access rights up to date;
• configure integrations, webhooks and tokens securely;
• verify data imported from or received through external systems;
• use leaderboards and metrics in line with its own internal, employment and commercial policies;
• not use the platform for unlawful, discriminatory or abusive purposes, or in any way that infringes the rights of third parties.

4. Data, integrations and sales processes

Data relating to sales, customers, reps, targets, products and CRM events belongs to the customer company or to the respective data subjects. The platform does not take over the company's sales operation, does not verify the accuracy of any individual sale, and does not replace the customer company's tax, accounting, employment or legal controls.

5. Accounts and security

Each user must keep their credentials protected. The customer company is responsible for removing access for departed staff, reviewing permission profiles and reporting any suspected misuse. We may block access in the event of a security risk, fraud, abuse or breach of these Terms.

6. Plans, billing and cancellation

Features, limits, prices, trial periods, billing, renewal and cancellation may vary by plan. Failed payment, the end of a trial, or cancellation may limit or suspend access. Amounts paid may be non-refundable where the service has already been provided, save where a contractual or statutory rule provides otherwise.

7. Availability

We work to keep the service stable, but we do not guarantee continuous availability or the complete absence of faults. Maintenance, incidents, third-party outages and limitations in CRMs, email providers, payment providers, hosting or internet connectivity may affect platform features.

8. Intellectual property

The platform, its interface, code, brand, flows, documentation and materials are protected by intellectual property rights. The customer company retains all rights in its own data, trade marks, commercial lists and any content it submits to the service.

9. Disclaimer of warranties

The platform is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy or uninterrupted operation. To the fullest extent permitted by applicable law, we do not warrant that:

• the service will be uninterrupted, timely, secure or free from bugs, errors or defects;
• leaderboards, totals, targets, commissions or reports will be free from inaccuracies, particularly where they are calculated from data imported or sent by third-party systems;
• the platform will meet the customer company's specific commercial, tax, accounting or employment requirements;
• integrations, webhooks, CRMs, email, payment or hosting providers will remain available or continue to behave as they do today;
• stored data will never be lost or corrupted. The customer company is responsible for keeping its own copies and taking periodic exports of critical data.

10. Limitation of liability

The platform is an operational support tool and does not replace the customer company's own controls. To the fullest extent permitted by applicable law, we are not liable for:

• bugs, errors, defects, unavailability, interruptions or degraded performance;
• loss, corruption, deletion or unavailability of data, including data sent through integrations, imports or webhooks;
• lost profits, lost revenue, lost sales, lost business opportunities, reputational harm, or any indirect, incidental, special, consequential or punitive damages;
• commercial decisions, commission policies, awards, targets, internal disputes or employment claims arising from leaderboards and metrics;
• errors, delays or failures in data sent by third parties, incorrectly configured integrations, or misuse of credentials and tokens;
• acts or omissions of third parties, including CRMs, hosting, email and payment providers, and unauthorised access not resulting from proven fault on our part.

Our total aggregate liability for any and all claims relating to the service, on any legal basis, is limited to the total amount actually paid by the customer company for the service in the twelve months preceding the event giving rise to the claim.

Some jurisdictions do not allow certain exclusions or limitations of liability. In those cases, these limitations apply to the fullest extent permitted, and nothing in these Terms excludes liability for fraud or wilful misconduct.

11. Indemnity

The customer company agrees to defend, indemnify and hold harmless the platform, its owners, employees and partners against any claim, demand, loss, fine or expense, including reasonable legal fees, arising from:

• data sent, imported or processed without the right, consent or legal basis to do so;
• use of the platform in breach of these Terms or of applicable law;
• claims by employees, reps, customers or third parties relating to leaderboards, targets, commissions, awards or the display of results;
• content, trade marks or materials submitted by the customer company that infringe third-party rights;
• security incidents caused by shared credentials, weak access control, or tokens and webhooks misconfigured on the customer side.

12. Suspension and termination

We may suspend, limit or terminate access to the platform, in whole or in part, immediately and without prior notice where necessary, in cases such as:

• non-payment, payment chargeback, or the end of the trial or contracted period;
• security risk, fraud or suspected unauthorised access;
• use that breaches these Terms, applicable law or third-party rights;
• excessive load, automated abuse, or use that compromises platform stability for other customers;
• legal or regulatory requirements, or a court order.

Following termination, we may retain, anonymise or permanently delete account data in line with statutory retention periods and the Privacy Policy. The customer company is responsible for exporting its data before the contract ends. We may also discontinue the service or any feature on reasonable prior notice.

13. Governing law and dispute resolution

These Terms are governed by the laws of the Federative Republic of Brazil, regardless of the location of the customer company or its users, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

Before commencing any legal proceedings, the parties agree to attempt to resolve the dispute in good faith through the contact channel set out in these Terms, for a period of thirty days from written notice.

The courts of the district of the provider's registered office in Brazil are designated as competent to settle any dispute, to the exclusion of any other, however privileged.

To the fullest extent permitted by applicable law, claims must be brought individually, and the parties waive participation in collective, class or representative actions, as well as trial by jury.

These Terms may be made available in other languages for convenience. In the event of any discrepancy between versions, the Portuguese version prevails.

14. Changes

These Terms may be updated to reflect changes to the service, to legislation or to operational practices. The version published in the dashboard or on the website is the version in force, and continued use of the platform after publication constitutes acceptance of the updated Terms.

15. Contact

For questions about these Terms, contact us at contact@rankstandings.com.